Warning: If you're a PLDT fan, I suggest you stop reading now . The Philippine Long Distance Telephone company which provides mediocre fixed line services fails horribly in customer relations and customer friendliness. Here's why: Day 1 -- I call and ask about my DSL installation schedule. A week had already passed, and they had given me a week to get DSL installed in the unit I am renting. Aside from the fact that it took quite a while for them to process my fixed line application (for voice service), I had to ask them what was going on with the DSL application. I get the standard line: "Sir, we can't commit a date but please expect it during the week..." -- so I say okay, let's give them another week. Day 2 -- I call them up again ( dialed 141 - 4 - 4 ) to follow up, and get the same response. Same old sh*t I say, but remain patient on the line with the customer support agent. Day 3 -- I call them up again, but this time I'm asking them to please exp